Disconnection of water service

City of Lakewood policy on disconnection of residential water service

This policy applies to residential water service accounts and is intended to comply with Senate Bill 998, the Water Shutoff Protection Act (California Health and Safety Code §116900 et seq.).

If this policy conflicts with any other City rules, regulations or policies, this policy will control.

The full policy and available translations are provided in the sidebar.

What this policy covers

• Requirements before residential water service is shut off
• Notification requirements before disconnection
• How to appeal or contest a water bill
• Payment plan options
• Demonstration of medical need or economic hardship
• Landlord-tenant situations and tenants’ right to start service
• Restoration of service after disconnection
• Annual reporting requirements
• Unauthorized actions of a customer

Questions

If you have questions about this policy, call 855-785-4021 or visit Lakewood City Hall, or email utilitybilling@lakewoodca.gov.

Accessibility and language assistance

For disability-related accommodations or to request this information in another format, visit the City's Accessibility page.

Annual report

The total number of residential water service disconnections for nonpayment in calendar year 2025 was 256.