ADA Notice and Complaint Procedure
The City of Lakewood is committed to ensuring that all individuals have equal access to its services, programs, activities and digital content. The City does not discriminate on the basis of disability in accordance with Title II of the Americans with Disabilities Act (ADA).
The City is working to ensure its website and digital content are accessible and aligned with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Employment
The City of Lakewood does not discriminate on the basis of disability in its hiring or employment practices and complies with regulations issued under Title I of the ADA.
Effective Communication
The City will provide appropriate aids and services, upon request, to ensure effective communication for individuals with disabilities. This includes providing accessible formats of documents and information.
Modifications to Policies and Procedures
The City will make reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to participate in and enjoy all City services, programs and activities.
Requests for Accommodations
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures, may contact the City’s ADA Coordinator:
ADACoordinator@lakewoodca.gov
562-866-9771
Requests should be made as early as possible to allow time for coordination. However, the City will make every reasonable effort to accommodate requests received after that time.
Limitations
The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.
Complaints
Any person who believes they have been denied access to a City service, program or activity may file a complaint with the ADA Coordinator:
ADACoordinator@lakewoodca.gov
562-866-9771
No Surcharge
The City will not place a surcharge on individuals with disabilities to cover the cost of providing auxiliary aids, services or reasonable modifications.
Learn more about the ADA on the U.S. Department of Justice website.